We want every Chimera Peptides order to be handled clearly, fairly and efficiently. This policy explains how cancellations, damaged shipments, incorrect items, delivery issues, refunds and reshipments are handled.
All products sold by Chimera Peptides are intended strictly for laboratory, analytical and research purposes and are not intended for human or veterinary use.
Contact us promptly if your shipment is damaged, incorrect, lost or fails to arrive.
Qualifying delivery failures may be eligible for a replacement shipment after review.
Approved refunds are returned through the applicable payment method whenever possible.
Research materials generally cannot be returned after shipment because product integrity cannot be verified.
If you need to cancel or modify an order, please contact us as soon as possible. We will make every reasonable effort to accommodate your request before the order enters processing or has been handed to the shipping carrier.
Once an order has been packed, fulfilled, shipped or tracking information has been generated, cancellation may no longer be possible.
Due to the nature of laboratory research materials, Chimera Peptides generally cannot accept product returns after an order has been shipped.
Once research products leave our controlled inventory, we cannot independently verify how they were stored, handled, transported or maintained. For this reason, returned products cannot normally be placed back into inventory.
If your package arrives damaged, please contact us promptly after delivery. Include your order number and clear photographs of:
After reviewing the documentation, we may provide a replacement, reshipment, store credit or refund depending on the circumstances.
If you receive the wrong product, wrong specification, incorrect quantity or an item is missing from your shipment, please contact us promptly.
We may request photographs of the received products, packaging and shipping label before issuing a replacement or other resolution.
Once verified, we will work to correct legitimate fulfillment errors as quickly as reasonably possible.
If your shipment does not arrive, please contact us with your order number and tracking information.
We will review the tracking history and, when appropriate, work with the shipping carrier to determine the status of the package.
Reshipment eligibility may depend on tracking information, carrier confirmation, destination, delivery attempt history and the circumstances surrounding the loss.
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Chimera Peptides cannot guarantee replacement or reimbursement when an order is lost, returned, delayed or delivered incorrectly because the customer submitted an incorrect or incomplete address.
If you notice an address error before shipment, contact us immediately so we can attempt to correct it.
International customers are responsible for understanding the import requirements, regulations and restrictions that may apply in their destination country.
Customs processing may cause delays that are outside the control of Chimera Peptides or the shipping carrier.
All shipment information and customs documentation must be completed accurately. We do not guarantee customs-clearance times or the actions of government authorities.
If an international shipment fails to reach its destination, contact us so the circumstances can be reviewed for possible reshipment eligibility.
Refunds may be approved when appropriate, including circumstances involving:
Each request is reviewed individually based on the order records, shipping information and supporting documentation.
Once a refund has been approved and processed by Chimera Peptides, the time required for the funds to appear may depend on the payment provider, financial institution or blockchain network involved.
Bank and card transactions may require several business days to appear after the refund has been initiated.
Cryptocurrency transactions are reviewed separately because blockchain payments are irreversible once confirmed.
Orders marked as delivered by the carrier will generally be considered successfully delivered.
If tracking shows delivered but you cannot locate the package, please first check around the delivery location, household members, neighbors, reception areas or building management where applicable.
You should also contact the carrier promptly. We can assist with reviewing the tracking information, but replacement of carrier-confirmed delivered packages is determined on a case-by-case basis.
If you experience a problem with an order, please contact Chimera Peptides before opening a chargeback or payment dispute.
In most situations, our support team can review the issue and work toward a reasonable solution faster than a formal payment dispute.
Fraudulent chargebacks, false non-delivery claims or abuse of the refund and reshipment process may result in future orders being refused.
Products sold by Chimera Peptides are intended exclusively for legitimate laboratory, analytical, educational and research purposes.
Products are not sold for human consumption, veterinary use, diagnosis, treatment, prevention or cure of any disease or medical condition.
Refunds or returns will not be approved solely because a customer used a product outside its stated research-use purpose or expected a particular biological, medical or personal result.
Send us your order number and a brief explanation of the issue.
Include clear photographs, tracking information or other relevant documentation.
Our team will review the order, shipment and supporting information.
Eligible claims may receive a replacement, reshipment, store credit or refund.
Keep all original packaging until your claim has been resolved.
Provide accurate shipping information when placing your order.
Report damaged or incorrect shipments as soon as reasonably possible.
Keep tracking information and delivery documentation for your records.
Only product and lot-specific documentation should be relied upon for research records.
All decisions remain subject to applicable laws and consumer-protection requirements.
Include your order number so our team can review your request as quickly as possible.